We are so excited to share that we are able to resume in-person care, effective May 19th, 2020. This plan is accordance with the statements issued by the Government of BC and it's health officials and with the College of Physical Therapists of BC. Live Well Physiotherapy and it's staff have been working hard to implement the necessary policies and procedures to keep our patients and staff healthy. Please visit our COVID-19 page for more details about the measures you can expect to see when you attend an in-person session. From the bottom of our hearts, we thank our patients who have continued their care through telehealth during our closure and our other patients who have been patiently awaiting the re-opening of our clinic. We are currently taking calls for bookings. Please contact the office at 250-833-0050 to reserve your spot! We look forward to seeing you!
We can direct bill most insurance companies for physiotherapy services (with the exception of appointments via tele-rehabilitation). Please bring your extended health plan card to your first appointment. If we cannot directly bill your insurance company, we will issue you a receipt that you can submit for reimbursement. Some extended health plans cover in-person physiotherapy sessions but do not cover tele-rehabilitation appointments. We advise you to check with your extended health plan about your coverage before your appointments. Counselling and kinesiology services cannot be billed directly. We will issue you a receipt that you can submit to your extended health provider.
If you are eligible for MSP coverage, there is a combined annual limit of 10 visits per calendar year for the following treatments: physiotherapy, chiropractic, massage therapy, naturopathy, acupuncture and non-surgical podiatry. To check if you are eligible for coverage, please call the clinic. Please bring your care card to your first appointment.
MSP Initial Assessment $40
MSP Subsequent Treatment $30
MSP Women's Health Initial/Subsequent Treatment $40
Please bring your claim number and if possible, your claim worker's name, to your first appointment.
ICBC - if your accident was after April 1, 2019 you are pre-approved for 25 physiotherapy sessions and 12 kinesiology appointments within 12 weeks of your accident that are billed directly to ICBC. Counselling must be approved on a case-by-case basis.
WorkSafe BC - No Surcharge*
*If your claim has not yet been approved and you would like to start treatment, we will charge a deposit per visit at our regular private rates until a decision has been made on your claim. Once your claim is approved, we will reimburse the full amount. If your claim is denied, the deposit will be applied to your balance owing.